from booking to check-out
We don't have a traditional reception desk, but you can reach us by telephone around the clock on 0043 55222 4950.
We don't have a traditional reception desk, but you can reach us by telephone around the clock on 0043 55222 4950.
Book your room online in our booking portal. You will receive a booking confirmation by e-mail within 15 minutes.
At the earliest 3 days before arrival you will receive an e-mail with a link to fill in the legally required registration information with your personal data. This information is required for later check-in and can be provided at any time up to that point.
On the evening before your arrival, you will receive an e-mail asking you to pay by credit card (Visa or MasterCard, each with 3d - secure). Payment is required for later check-in and can be made at any time up to check-in.
On the day of arrival, you will receive a link to the digital check-in by e-mail and SMS by 15:00 at the latest, which you can do from your smartphone or PC.
Once you have completed check-in, you will receive a confirmation by email and your smartphone access to the electronic room key and you can immediately open the entrances to the house and your room with your smartphone. You have the option of sharing the electronic room key with your room partner by simply forwarding the confirmation email. The main entrance door can also be opened at any time with a credit card or via the intercom system. You can also encode room cards on the iPad in the lobby if you wish. A complete check-in is also possible on the iPad in the lobby if necessary.
A check-out is not necessary but is recommended for secure invoice dispatch. You will receive an e-mail and a text message on the day of departure. A business billing address, for example, can also be provided at check-out. An automatic check-out takes place at 11:00 a.m. on the day of departure, after which the doors can no longer be opened and no new billing address can be processed.
Luggage can be left in the wardrobe on the day of arrival and departure (without liability, but with camera surveillance in the area).